Re: [ddos] What now after Oles left the group?

пятница, 11 октября 2013 г. 19:41:54
 
Well said my friend. I also consider this totally unprofessional, no matter the reason, as I have said not everyone here is an expert and jerks are everywhere. Still this is not a reason to quit a service that we are paying for and that actually lots of new clients joined OVH for.
On Friday, October 11, 2013 6:11 PM, Peter Kieser wrote:
Oles is running a business, which he expects to turn a profit at some point. Launching a service (such as VAC) and putting it into production, without providing support through proper channels (eg. Support, on Manager) and then leaving the list because he doesn't like the behaviour - leaving it totally unsupported does not cause people to have faith in OVH as a business. When people do not have faith in a business, they do not purchase service from said business.
>It's one thing putting a beta service into production and providing
support, it's entirely a different thing when said service is
totally unsupported and enabled for everyone (but if something goes
wrong, you can't get SLA credits) and then taking your ball and go
home.
>I think that if OVH wants to run a viable business, the people that
are running it need to investigate how they roll out, communicate
and support new features to customers.
>-Peter
>On 2013-10-10 10:33 AM, Nikola Filipovi wrote:
>Nobody. Blame the assholes that made oles quit.
>>
>>
>>
>>2013/10/10 Joseph H.
>>
>>Hello everyone,
>>>
>>>
As we saw Oles unsubscribed from the Group because he got pissed from some members here who just keep posting the same problem every day or they don't provide complete information about their problem and keep spamming every day.
>>>
Now who will check our bugs and issue with the DDoS service?
>>>
The support @ OVH doesn't support or help tickets about DDoS and they simply refer to contact the mailing list.
>>>
The DDoS service is still in beta and it still needs more time and most people in this group report bugs and problems with this service and at the end it is good for OVH to make the service better and more stable. Not all the people here are professional, we are simple clients who just report the problems which we face with our Anti DDoS service and we need help.
>>>
So who will help us now?
>>>
>>
>>
>>
>>
>>
Well said my friend. I also consider this totally unprofessional, no matter the reason, as I have said not everyone here is an expert and jerks are everywhere. Still this is not a reason to quit a service that we are paying for and that actually lots of new clients joined OVH for. On Friday, October 11, 2013 6:11 PM, Peter Kieser <peter@kieser.ca> wrote:
Oles is running a business, which he expects to turn a profit at
some point. Launching a service (such as VAC) and putting it into
production, without providing support through proper channels (eg.
Support, on Manager) and then leaving the list because he doesn't
like the behaviour - leaving it totally unsupported does not cause
people to have faith in OVH as a business. When people do not have
faith in a business, they do not purchase service from said
business.
It's one thing putting a beta service into production and providing
support, it's entirely a different thing when said service is
totally unsupported and enabled for everyone (but if something goes
wrong, you can't get SLA credits) and then taking your ball and go
home.
I think that if OVH wants to run a viable business, the people that
are running it need to investigate how they roll out, communicate
and support new features to customers.
-Peter
On 2013-10-10 10:33 AM, Nikola
Filipovi wrote:
Nobody. Blame the assholes that made oles quit.
2013/10/10 Joseph H. <formulapower77@gmail.com>
Hello everyone,
As we saw Oles unsubscribed from the Group because
he got pissed from some members here who just keep
posting the same problem every day or they don't
provide complete information about their problem
and keep spamming every day.
Now who will check our bugs and issue with the DDoS
service?
The support @ OVH doesn't support or help tickets
about DDoS and they simply refer to contact the
mailing list.
The DDoS service is still in beta and it still needs
more time and most people in this group report bugs and
problems with this service and at the end it is good for
OVH to make the service better and more stable. Not all
the people here are professional, we are simple clients
who just report the problems which we face with our Anti
DDoS service and we need help.
So who will help us now?
Тэги: ddos
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